Refund and Returns Policy

Return & Refund Policy

 

1. Scope of Application

 
This policy applies to all new, unused products purchased from our online store, unless otherwise specified on the product page for special categories (including but not limited to underwear, custom-made products, food, personal care items, etc.).
 

2. Time Limits

 
  • 7-Day Free Return: Customers may request a return for any reason within 7 calendar days of receiving the order.
  • 15-Day Exchange for Quality Issues: If products have quality defects, an exchange can be requested within 15 calendar days of delivery.
  • Requests beyond the above time limits will not be accepted.
 

3. Eligibility for Returns & Exchanges

 
Returns or exchanges are allowed if:
 
  • Products have quality problems, are damaged, missing parts, shipped incorrectly, or inconsistent with descriptions.
  • Items are unused, unwashed, undamaged, with original tags, packaging and all accessories intact for 7-day free returns.
  • Order number, proof of purchase and photos of the product are provided when submitting a request.
 

4. Non-Returnable & Non-Exchangeable Items

 
  • Used, washed, damaged, altered or stained products.
  • Intimate apparel, swimwear, custom/ personalized products, perishables, opened beauty & personal care items.
  • Clearance, final-sale or promotional items marked as non-returnable.
  • Returns without valid order information or with severely damaged packaging that affects resale.
  • Returns caused by personal choice (wrong size, color preference, etc.) beyond the 7-day free return period.
 

5. Shipping Costs

 
  • Quality issues, wrong items, damaged goods: We cover all return and reshipment shipping fees.
  • 7-day free return or personal reasons: Customers are responsible for return shipping costs.
  • Non-delivery, refusal of delivery or failed delivery due to customer reasons: Customers bear round-trip shipping fees.
 

6. Refund Processing

 
  • Refunds will be processed within 3–7 business days after we receive and inspect the returned items.
  • Refunds are issued to the original payment method (credit card, PayPal, e-wallet, etc.).
  • Discounts, coupons, shipping fees and gift items are non-refundable.
 

7. How to Request

 
  1. Contact customer service with your order number, product photos and issue description.
  2. Wait for approval and return address from our service team.
  3. Ship the item back and provide the tracking number.
  4. Our warehouse inspects the package and processes refund or exchange.
 

8. General Terms

 
  • We reserve the right of final review on all return and exchange requests.
  • We reserve the right to refuse service to customers who abuse the return policy.
  • This policy may be updated periodically; the latest version published on our website shall prevail.
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